Frequently Asked Questions

Before contacting us you might want to check if any of the following FAQ’s answer your question.

 

How do I register for Supply2Gov?

Registering for Supply2Gov couldn’t be easier. Simply click any of the ‘Register for FREE’ links throughout the site, select your local area – remember, this can be the area you want to supply rather than where you are based – and enter your details. A confirmation page will show you the area to which you have free access.

How can I access contracts published on Supply2Gov?

Supply2Gov offers you the ability to run a Quick Search or an Advanced Search for contract opportunities. By entering a time period and using keywords, you can search the site for matching contract opportunities. The site will return you an analysis of the types of contract opportunities matching your search and you will be able to view the complete text of contract opportunities in your area. You will also be presented with a list of contract opportunities that match your search but fall outside your subscription area or region; to gain access to these, you will need to upgrade your subscription to the level appropriate for the relevant area or region.

What is the Daily Email Alert?

Once registered and logged in, you can set up your Supply2Gov Daily Email Alert from the Activity Centre. This service will allow you to create a profile matching your company’s requirements. An alert containing relevant contract opportunities will then be dispatched each working day to your email account.

What information is required to build my Supply2Gov Daily Email Alert?

Your Supply2Gov Daily Email Alert profiles are driven by keywords or phrases (eg ‘computer’ or ‘window cleaning’) and CPV (Common Procurement Vocabulary) codes. For help on how to set your profile up – see eGuide “Creating a Winning Alert Profile.”

How do I update/amend my Supply2Gov Daily Email Alert?

At any time during your subscription you can update or amend your Daily Email Alert by visiting your Supply2Gov Activity Centre and going to ‘Email Alerts – Alert profile and Preferences’

How do I access Supply2Gov contract notices outside my local area?

As part of your Daily Email Alert, and when using the search services, you will be able to view a synopsis of other contracts which match your keywords but fall outside your region. To access the full text of these contract notices, you can upgrade your current access from local to any other subscription level by clicking the ‘upgrade now’ link. Alternatively – you can also “Upgrade your Subscription” via the Activity Centre.

I've forgotten my password. What should I do?

If you have forgotten your password, you can request it is reset by entering your email address in the ‘username’ field on the Login Page and then clicking on the “Forgot your password? Have your Password Security Question emailed to you” link.
If your email address is valid, an email message will be received soon afterwards. Click on the link within the email received and follow the on-screen messaging in order to answer your unique Password Security Question. If you require further assistance, please contact the Helpdesk on 0141 332 8247.

I am locked out of my account – what should I do?

You have to call our Helpdesk who will unlock your account for you. Please call 0141 332 8247 and select the helpdesk option.

Is support available to answer my questions regarding Supply2Gov?

Yes, support is available through a variety of channels. Please use the Contact Us form to submit your query.

I’m currently on a legacy Supply Contracts package and I want to move to a new Supply2Gov package. Can I do this?

You can move on to a Supply2Gov package once your current Supply package is due for renewal.

Can I subscribe to my existing Supply package and to a Supply2Gov package simultaneously?

Please contact our Customer Growth Team at win@bipsolutions.com to discuss your service options.

I have a new Supply2Gov subscription – can I change my billing period during the subscription period from monthly to 6 monthly or annual?

Payment terms can only be changed at the end of that subscription period via the Supply2Gov Activity Centre. You can pre-schedule this change and it will take effect on renewal.

I’m due to renew and I want to stay on my current Supply Contracts package and not move to the new Supply2Gov package. Can I do this?

Yes – you will auto renew on your current Supply Contracts plan unless you amend via the Supply2Gov Activity Centre.

I’m due to renew and I want to downgrade on my current Supply Contracts package and not move to the new Supply2Gov package. Can I do this?

No – you can either upgrade or keep the same Supply package or renew with Supply2Gov for a wider range of options.

I have a Supply2Gov subscription – can I upgrade to a new area of cover during my subscription period. How will this be billed?

Yes – the cost of your new subscription will be offset against unused days on your original subscription and deducted from your new subscription price (based on the payment option selected). Your payment terms will be clearly displayed prior to confirming the upgrade.

I have a Supply2Gov subscription – can I downgrade to a new area of cover during my subscription period? How will this be billed?

You can downgrade to a new area of cover on your renewal date. You can pre-schedule this change and it will take effect on renewal.

What are the payment options for an annual subscription?

You can pay by credit card or invoice (if this equates to £495 plus VAT or above).

What’s the payment options for a 6-monthly subscription?

You can pay by credit card or invoice (if this equates to £495 plus VAT or above).

What’s the payment options for a monthly subscription?

Monthly payments can be paid via credit card only.

If I choose to pay via invoice (if this equates to £495 plus VAT or above) – how long do I get to pay?

Your payment is due on the date of invoice.

What happens when my subscription is due for renewal?

If you have a six month or 12 month subscription, we will send you an email reminder 14 days prior to your renewal. If you have a monthly subscription – you will receive notification on the renewal date.

If I choose to pay monthly – when will I be billed?

We will send you a confirmation email to let you know that your credit card payment has been successful. If we fail to collect payment on your renewal date – your service will default to your free local area.

How do I cancel access to my annual Supply or 6 month or 12 month Supply2Gov subscription?

You can cancel in writing via the helpdesk by emailing support@supply2govtenders.co.uk 14 days prior to the end of the 6 monthly or annual subscription period then in progress.

How do I cancel access to my monthly Supply2Gov subscription?

You need to provide a minimum of one calendar month’s notice from the end of your subscription. This will take effect from the end of the following month’s subscription term. You can cancel in writing via the helpdesk by emailing support@supply2govtenders.co.uk.

 

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Take out one of our country plans and you can add another country for 30% discount, add 2 more for 35%, add 3 for 40% or add 4 for 45%!

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Take out one of our country plans and you can add another country for 30% discount, add 2 more for 35%, add 3 for 40% or add 4 for 45%!

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